All orders are fulfilled and shipped Monday – Friday. Orders are fulfilled in the order in which they were received, regardless of the selected shipping method. Selecting expedited shipping will not shorten order fulfillment times.
If your order needs expedited fulfillment, please contact Customer Care at 1-888-462-7362 for assistance. Additional fees may apply.
The Marena Group, LLC is not responsible for shipping delays due to freight carriers.
PLEASE NOTE: Marena’s fulfillment/shipping department is closed on the following 2022 U.S. holidays:
- Observe New Year’s Day | January 3
- Memorial Day | Last Monday in May
- Independence Day | July 4
- Labor Day | First Monday in September
- Thanksgiving | November 24 + 25
- Observe Christmas Eve | December 23
- Observe Christmas Day | December 26
Orders placed on our website can only be delivered to destinations inside the United States.
The Marena Group, LLC reserves the right to change this policy at any time.
RETURNS + EXCHANGES
- Merchandise ordered in error may be returned in original unopened packaging. No credit will be given for merchandise after 30 days of receipt.
- We guarantee all garments to be free from manufacturing flaw or defect prior to use. Due to government regulations, any Marena garment that has been opened or worn for any length of time cannot be returned unless defective. Please call Customer Care at 1-888-462-7362 immediately to report any defects.
- A Return Authorization (RA) must be obtained before goods may be returned. To obtain one, contact Customer Care at 1-888-462-7362. Please have your order number available.
- All returns are subject to a 10% restocking fee.
- Customers are responsible for costs associated with shipping products back to the Marena warehouse.
- Items must be returned within 10 working days from date of RA issuance.
- Credit will be issued based on the invoice amount for the value of the merchandise only, less any applicable restocking fees.
- Quality Inspections are performed within 10 business days of receiving a returned garment.
HOW TO RETURN YOUR GARMENT
- Review the return policy above to ensure your garment is eligible for return.
- Contact the Customer Care at 1-888-462-7362 or email@example.com to initiate a return request.
- Once your RA number has been issued, return it for processing at the following address:
The Marena Group
650 Progress Industrial Blvd.
Lawrenceville, GA 30043
We recommend selecting a shipping method with tracking and retaining your tracking number until return is confirmed to be received at Marena.
For additional questions or assistance, please contact Customer Care at 1-888-462-7362 or firstname.lastname@example.org.
Marena does not offer product exchanges. If a replacement garment is desired, please place a new order and initiate a return request for your current garment (see return instructions above) separately. This way you will receive your new garment as quickly as possible.